The fastest way to talk to us is to call. Our team is available 24 hours a day, 7 days a week, 365 days a year. There is always a real person to talk to — never a chatbot, never a switchboard.
For non-urgent enquiries, you can email us at help@affordablecremation.co.uk. Phone is faster for anything time-sensitive.
What to have ready when you call
It is helpful — but not essential — to have the following information when you first call:
- The full name of the person who has died
- Their date of birth
- Where they died (home, hospital, hospice, care home)
- Whether the death has been verified by a doctor
- The address where the family lives
If you do not have any of this to hand, please call us anyway — we will walk you through it.